Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We pride ourselves on rapid response times. For emergency situations, we offer same-hour arrival in most service areas. Our fully-stocked service vehicles carry the parts needed for most common repairs, allowing our technicians to fix most stuck door issues on the spot within 1-2 hours of diagnosis. For non-emergency calls during business hours, we typically schedule same-day or next-day appointments based on availability and your preference.

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Question 2

Do you offer 24/7 emergency service?

Accepted Answer

Yes! We understand that garage door emergencies don't follow a schedule. Our 24/7 emergency line is always staffed, and we dispatch technicians around the clock for urgent situations like broken springs, doors stuck open (creating security concerns), or any issue that prevents you from safely using your garage. Emergency rates apply for after-hours calls, but there's no extra charge for weekend daytime calls.

Question 3

What qualifies as a garage door emergency?

Accepted Answer

We consider the following situations emergencies: garage door stuck open leaving your home unsecured, broken springs preventing door operation, car trapped in the garage, door off track creating safety hazards, or any situation compromising your family's safety or security. If you're unsure, give us a call and we'll help you determine the urgency and best course of action.

Question 4

What causes stuck doors in garage doors?

Accepted Answer

Stuck garage doors can result from several issues: broken torsion or extension springs (the most common cause), track misalignment or debris in tracks, worn or damaged rollers, malfunctioning opener or stripped gears, sensor obstruction or misalignment, broken cables, or extreme temperature effects on metal components. Our certified technicians can quickly diagnose the exact cause and recommend the most cost-effective solution.

Question 5

Why is my garage door making loud noises?

Accepted Answer

Noisy garage doors typically indicate: worn rollers (especially metal rollers), lack of lubrication on moving parts, loose hardware that needs tightening, worn springs nearing end of life, opener chain or belt issues, or misaligned tracks. Regular maintenance can prevent most noise issues. If your door suddenly becomes noisy, it's best to have it inspected promptly as this could indicate a developing problem.

Question 6

My garage door won't close all the way. What's wrong?

Accepted Answer

A door that won't close completely usually points to: photo-eye sensor issues (dirty lenses, misalignment, or obstruction), limit switch adjustments needed, track problems, worn rollers or hinges, or something in the door's path. Start by cleaning the sensor lenses and checking for visible obstructions. If the problem persists, our technicians can diagnose and resolve the issue quickly.

Question 7

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through our approved lending partners with competitive rates and terms ranging from 6 to 60 months. Many customers qualify for 0% interest promotional periods. Contact us for current financing options and to see what you qualify for. We're committed to making quality garage doors accessible to every homeowner.

Question 8

How much does a new garage door cost?

Accepted Answer

Garage door costs vary based on size, material, style, and features. Basic steel doors start around $600-$900 installed, while premium insulated doors with windows range from $1,200-$2,500+. Custom wood carriage house doors can exceed $5,000. We provide free in-home estimates so you can compare options and choose what fits your budget and needs. Our quotes include all hardware, installation, and disposal of your old door.

Question 9

What's included in your pricing?

Accepted Answer

Our transparent pricing includes: complete diagnosis and written estimate, all necessary parts and materials, professional labor, cleanup and disposal of old parts, testing and adjustment, a walkthrough of the work performed, and our warranty on parts and labor. We never add hidden fees, and we'll always get your approval before performing any additional work.

Question 10

What brands of garage doors do you install?

Accepted Answer

We install all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and more. We also work with specialty manufacturers for custom and carriage house doors. Our team can help you select the right brand and model based on your needs, budget, and aesthetic preferences. We only install products we trust to perform well over time.

Question 11

What is your warranty policy?

Accepted Answer

We stand behind our work with a comprehensive 5-year warranty on all labor. Parts warranties vary by manufacturer but typically range from 1 year for hardware to lifetime on certain components. Our warranty covers defects in materials and workmanship. We keep detailed records of all service calls, making warranty claims simple and hassle-free.

Question 12

Do you offer maintenance plans?

Accepted Answer

Yes! Our preventive maintenance program includes annual tune-ups with complete safety inspection, lubrication of all moving parts, hardware tightening, spring and cable inspection, opener testing and adjustment, and weatherseal inspection. Maintenance plan members also receive priority scheduling, discounts on repairs, and extended warranty coverage. Regular maintenance prevents costly breakdowns and extends the life of your door.

Question 13

How do I schedule an appointment?

Accepted Answer

Scheduling is easy! You can call us directly at (740) 520-8389 to speak with our friendly team, use our online contact form for non-urgent requests, or request a callback at your convenience. We offer flexible appointment windows and will confirm your appointment with a reminder call or text. For emergencies, our 24/7 line connects you directly to dispatch.

Question 14

How long do repairs typically take?

Accepted Answer

Most repairs are completed in 1-2 hours. Spring replacements typically take 30-60 minutes. Opener repairs or replacements usually require 1-2 hours. New door installations are typically completed in 4-6 hours depending on the door type and any custom requirements. We'll give you an estimated timeframe when scheduling and keep you informed throughout the service.

Question 15

Do I need to be home during service?

Accepted Answer

For garage door service, someone 18 or older needs to be present to authorize work and make decisions if additional issues are discovered. However, if the work is exterior-only and you've pre-authorized a specific repair, we can accommodate your schedule. Payment can be made securely over the phone if needed.

Frequently Asked Questions

Emergency & Response

How quickly can you fix my stuck doors?

Do you offer 24/7 emergency service?

What qualifies as a garage door emergency?

Common Problems

Financing & Pricing

Services & Warranty

Scheduling & Process

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